Returns

Shop Hummingbird House returns policy falls under Australian Consumer Law. We are not required to provide a refund or replacement if you change your mind. You may choose a refund or exchange if an item has a major problem. This is when the item: 

- has a problem that would have stopped someone from buying the item if they had known about it 

- is unsafe

- is significantly different from the sample or description

- doesn't do what we said it would, or what you asked for and can't be easily fixed. 

To be eligible for a return, the item must be unused, in original packaging and in the same condition that you received it.  

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card within a reasonable time.

 Late or missing refunds

Refunds may take a few days to process and be visible in your bank account. 

If you have not received your refund in a reasonable time, please contact us at shop@hummingbirdhouse.wmq.org.au.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange an item for the same item, send us an email at shop@hummingbirdhouse.wmq.org.au.

Shipping

To return your product, you should mail your product to: Locked Bag 7005, Chermside QLD 4032

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Please refer to the ACCC website for more information: https://www.accc.gov.au/